I rather naively believed that the barrier free tollling system on the M50 was something that thought had gone into.
Then I went to the eflowsystem to see if I could make a payment despite the fact that I have been no where near the M50 in the last 24 hours. The e-flow website WARNS US that we only have until 2000hrs on the day following our tolling to make payment. I imagined that the payment system would be connected to an actual live database of recorded registration numbers. I imagined that If I inputted my registration number, a simple query to the database of payments outstanding for the previous day’s twenty for hour period would be made. Something simple, like um, “SELECT car_reg from TRAVELLEDACROSSBRIDGE_YESTERDAY where car_reg equals “08-D-12345″.
When the query was executed and ZERO ROWS RETURNED was the database response, then I imagined that the website would tell me “I’m sorry, our records show you were not on the M50 yesterday, you owe no money.Go away and stop wasting our processor time and bandwitdth.”
If they can’t even do something as basic as have a real live system, why would I trust them with pre-registering my details? Who are the muppets who developed this website? How much did it cost the tax payer? What happens if you make a payment but haven’t made a journey? Does a “paid in advance” system exist? I doubt that too. So, you don’t pay because you know you already paid. Do you then get a penalty notice? I wonder should I conduct that experiment. What really pisses me off is the lack of basic validation on this website. 08D999999 is apparently a valid car registration also. What happens if you accidentally type in the incorrect plate number and pay before you notice? Hello? Can we please have some validation. Can we please have a proper system. One where we go on to make payment. The record of your journey is retrieved from the journeys owing money table and deleted and moved on the journeys paid for table in real time.