Recently, Vodafone took over BTs operations in Ireland. When we were with BT, they had two names on the account and would speak to either the huzband or I. Then, operations were transferred to Vodafone. I absolutely hate doing business with Vodafone, and have never had a mobile phone with them, and I never will. Neither will I ever again (this time I didn’t choose to, BT sold up) use them for landline services. When we return from abroad, I will go back to Eircom. Why? Because they are so fucking rude. Today, I rang to cancel our service (as we won’t be living in the country) and was told that they couldn’t speak to me. This was after asking me to confirm the telephone number, the name on the account, the address and the date of birth. I provided all this information. They guy on the phone had a stinker of an attitude. “what is the problem?” he asked. I said there was no problem, but I wanted to cancel the service as we were moving out of the country. He then proceeded to tell me he couldn’t do that, as the account wasn’t in my name. I told him my name was on the BT account, but he ignored that. He said the huzband would have to ring him. So I asked for a phone number accessible from outside Ireland and not a 190x number. He reluctantly gave me one. I couldn’t understand why he was being so rude. Does this fucker (and he was a fucker) seriously think that we sholud keep our service despite the fact that we now live elsewhere? Contrast that service and rude attitude with Eircom, who happily dealt with me despite the fact that my name isn’t on the bill when I was ordering a new wireless router for my father as his old one wasn’t working. Vodafone’s customer “care” agents are rude fuckers. But at least I wasn’t on hold for 14 minutes or longer, which was the case with NTL/UPC. Really convenient when phoning from OUTSIDE THE COUNTRY, as the huzband was, while I was onto vodafone. That is an even better story. After being on hold for nearly twenty minutes, the huzband was told they couldn’t get through to the subscription cancellations department and that he could expect a call back within 24 to 48 hours. Great. Contrast that again with Eircom (owners of phonewatch) who cancelled our alarm monitoring IMMEDIATELY on receipt of a phonecall from me to request that it be cancelled.